Review added on Sat 8th Dec 2007
Food was absolutely faultless however the service on the night we dined was awful.
we waited nearly one hour for our starters and had to ask twice for an update as to when they would arrive. not one diner at any of the surrounding tables had any food in front of them either!
the waitress was helpful and we got a free bottle of wine for the delay.
beware dining on a saturday evening as the kitchen obviously cannot cope when its busy.
Truly the worst meal of my life
- review added on Mon 24th Mar 2008
I have just returned from lunch here at around 1.30 on the afternoon of Bank Holiday Monday, 24 March.
In all respects, this was truly the most appalling meal that I have ever had the misfortune to have had.
Upon arrival we were greeted with a surly-faced Italian waiter, who supplied us with the a la carte evening menu, and would only supply the lunch menu upon request, and the without an apology. In ordinary circumstances, a surly-faced Italian waiter is often part of the charm, however this one clearly couldn't be bothered to be there. Our drink orders were taken, but there was delay of some 10 minutes before these arrived. After around 15 minutes, our orders were taken - Tuna and Bean Salad for me then Lasagne, and Mushrooms followed with Meatballs for my partner. We also ordered 1 portion of fries, as well as garlic bread.
After some 20 minutes, our starters arrived. My Tuna was of the standard that I could have rustled up in about 25 seconds with an onion and a tin each of tuna and cannellini beans. However, instead of being mixed together, the tuna had the consistency one might expect of tuna in a pre-packed shop sandwich, after being mashed together. The same fate appears to have met the beans. Having asked for no rocket in my salad, I was somewhat surprised to find that the garnish consisted of nothing but rocket and a single cherry tomato. I asked the waiter for some oil and vinegar, and was supplied with olive oil and the same clear vinegar one might expect to be liberally shaken over chips in a chip shop. My partner reported that the mushrooms were particularly delicious however.
Around 35 minutes later our main course arrived. My lasagne came with no accompaniments other than a paper napkin under the luke-warm serving dish.
Lucky, I commented to my partner that we had ordered fries and garlic bread. However, despite our waiter having confirmed our fries and garlic order after taking our original order no such side dishes appeared. In terms of the standard of the food it was on a par with a frozen ready meal. I had noted from a neighbouring table that their meatball dish contained around 6 meatballs. However, my partners dish had only 3, along with a toasted roll, and was just as luke-warm as my lasagne. Needless to say, we ate our main meals as quickly as we could (which didn't take long on account of the very small portions, even for lunch), and asked for the bill. Surprisingly, the bill was brought to us very swiftly. However, we ended up having to scrabble around in our pockets to find the £25.30 in cash as we were fed up waiting on the waiter with the chip and pin device. Luckily we were not charged for the no-show fries and garlic bread, but I did note that we had been charged an extra pound for my glass of wine, which was shown at £2.50 for a 175ml glass on the menu, but at £3.50 on the bill. I did however, not have the heart to even bring the matter to the waiters attention, as I was by this point convinced that he would have done nothing about it.
Overall, the whole experience could only be described as awful, as unfortunately there was no redeeming element with the service being just as poor as the standard of the food.
I cannot recommend this restaurant for anyone unfortunately.
Recommended Dishes: None
Going to Lombardis Merchant Square - DONT
- review added on Mon 10th Nov 2008
After a weekend visit at Lombardis in the Merchant Square I can honestly say I have never had a miserable experience like it before. Having been to the restaurant in July was exciting that being in Glasgow I could try it out again, but oh my god what has happened. We waited for approx ten mins at the "door" before we were acknowledged then ordered where to sit. No one bothered to take drinks orders, offer us any bread or olives, and when we eventually ordered our drinks they took about 20 minutes to come to table. Now had they been busy I would have understood, but there was plenty empty tables, and I suppose I can see why. On last visit there was a distinct present of the manageress, but not tonight, there seemed no one in charge. One of the staff tried to explain that the manageress had moved on and the owners were trying to recruit a new one. All I can say is get one quick to try and salvage something of this restaurant. My advise, avoid.